The Better Business Bureau suggests you start with these questions:
B Are they a member of the Better Business Bureau?
B Does the office appear well established?
B Is the company affiliated with other industry and city organizations?
B Does the lender explain the application process and answer your questions thoroughly and to your satisfaction?
B Is the loan officer knowledgeable and attentive to your needs?
B How much experience has the loan officer had?
B How long has the company been in business?
B What services related to your mortgage does the company offer?
There are no right or wrong answers, just comparatives to help you determine which fits best with your needs and comfort levels.
Finally, while you are deciding which company to use, make it clear you are only interviewing lenders and do not give the loan officer personal information such as date of birth, social security number, address, etc. while you are still shopping for a mortgage. Doing so could cost you lots of money. Frequent credit checks, even if you are not applying for a loan with that company, lower your credit score ... and could raise the interest rate and points you have to pay. Only give your personal information to the lender with whom you eventually choose to apply.
By the way, did you know that you don't have to have an account with a bank or credit union in order to obtain a home loan?Next week: Choosing the Right Mortgage.
